DELIVERY

Pricing:

Please note that delivery is calculated according to weight. 

Product weight guideline:

Prints: 0-3kg

Framed Art: 3kg-5kg

Original Canvas/Wood panned Art: 6kg+ 

Customs Import Duty & Taxes:

For all international orders please be aware that we are not liable for customs clearance fees in your country, nor are we responsible for holding times of packages by customs.

Our prices on our online store do not include relevant overseas duties & other custom charges you may incur when purchasing and importing to your country.

These costs are determined by your local customs office and are outside of our control. Please familiarize yourself with your country’s custom charges prior to placing the order.

SIGNATURE BY MOUGHIRA is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties & tax. Please keep an eye out for your shipment when tracking number is provided to avoid delays.

If you choose to reject/refuse delivery due to customs fees there will be a 25 Euros return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable.

PACKAGING

How will my artwork be packaged? 

All A4 and A3 prints are packaged in bubble envelope which are then sealed in a corrugated cardboard box.

All prints larger than A3 size are packaged in poster tubes which are then sealed in a corrugated cardboard box.

Because of the delicate nature of artwork, all framed and original pieces of art are packaged in several layers of bubble wrap before being shipped in a corrugated cardboard box.

If you have any more enquires regarding delivery please email us at: info@signaturebymoughira.com

ORDERS

Can I cancel my order?

Under the consumer protection you have the right to cancel your order, until the point in which it is shipped. In order to cancel your order you must first inform us by sending an email to info@signaturebymoughira.com. Please note that this must be within 48hours of your purchase. Once this has been noted, you will then receive an email confirming your cancellation. You will then be refunded the full amount including shipping charges.

Can I amend my order after it has been placed?

We try our hardest to process and dispatch your order as quickly as possible, however if you decide you want to amend your order, please email us at info@signaturebymoughira.com where we will then try our best to accommodate you.

Where is my order confirmation?

Once your order has been placed, you should receive an email confirmation to your email address that you provided when placing your order.

Can I track the status of my order?

Once you place an order, we will then email you to inform you when your order has been dispatched, with an expected delivery date.